How GTech created a more connected and service-ready machine platform through integrated HMI and connectivity technologies
As industrial OEMs continue to modernize their machines, the challenge is no longer simply adding technology, it is managing connectivity, remote support, and machine data without increasing system complexity.
For GTech, that challenge led to a broader effort to rethink how its machine architecture was built and supported in the field.
By introducing EXOR technologies into its automation environment, GTech moved away from a fragmented IPC-based setup toward a more integrated platform for machine visualization, remote diagnostics, and future service development.
This project was part of a broader X Platform architecture combining EXOR hardware, JMobile software, and Corvina applications. At machine level, the eX707M and eX715M HMI devices provided GTech with a dedicated interface and edge environment, helping reduce dependency on the previous IPC-based setup. Corvina then extended this architecture beyond the machine, enabling secure remote access, IoT data collection, and customer-specific service management.
Before working with EXOR, GTech relied on industrial PCs, Windows environments, separate software licenses, and third-party remote access tools to support machine operation and service workflows.
While functional, the architecture required multiple systems and layers working together to manage visualization, remote access, diagnostics, and connectivity.
As machine requirements evolved, the setup became increasingly difficult to scale and maintain efficiently. Supporting technicians remotely required several external tools, while machine connectivity and diagnostics depended heavily on additional software and infrastructure.
The company also wanted to improve how machine data could be collected and used over time, particularly for vibration diagnostics and future preventive maintenance initiatives.
“We had to install multiple tools just to do what should be one simple job.”
Rather than continuing to add more software and hardware layers, GTech focused on simplifying the architecture itself.
The company introduced EXOR HMI technology together with JMobile to consolidate machine visualization, connectivity, and service functionality into a more unified environment.
The new approach reduced dependency on Windows-based IPCs while improving the ability to remotely access, diagnose, and support machines in the field.
At the same time, the architecture created a more scalable foundation for future machine connectivity and service expansion.
“Instead of multiple systems… this is just one thing that does everything.”
EXOR technologies became the operational layer connecting machine visualization, remote support workflows, and flexible interface management inside a dedicated industrial environment.
By replacing traditional IPC-based HMI systems, GTech simplified machine deployment while reducing reliance on multiple external tools and software environments.
The EXOR platform also provided integrated connectivity options, helping support remote access and machine communication more efficiently.
JMobile allowed the company to create a flexible operator and service interface tailored to both production and field support activities.
This included:
“If I needed to do something, there was always a way to do it.”
The platform’s flexibility helped GTech create a machine environment designed not only for operation, but also for long-term serviceability and scalability.
While the immediate goal was simplifying architecture and remote support, the project also created a foundation for future service development.
GTech is continuing to explore opportunities around:
The company’s long-term focus is building a more connected machine platform capable of supporting both operational efficiency and future digital service models.
For GTech, the project was not simply about replacing hardware.
It was about reducing complexity, improving serviceability, and creating a more scalable machine architecture for the future.
By implementing EXOR technologies, the company simplified remote support workflows, improved machine connectivity, and created a stronger foundation for future machine data and service initiatives.